SHIPPING: TPI ships as soon as
possible. We
generally ship UPS and smaller items ship Postal if the cost is less
than UPS. Shipping rates are determined by UPS or US Postal depending on
weight, size and value. TPI is not in the shipping business and
therefore we do no set the rates. If
you are concerned with cost, you are welcome to call or email for an
exact quote to your location before we process your order.
INTERNATIONAL: We ship International every day via Postal and crate
shipments are shipped by our Customs Broker. So, no matter where you are
located, if its legal to ship to your country, we will. And a big
Thanks goes to our Canadian, Australian and European customers. You are
about 30% of our sales and you are great people to deal with. Call us at

615-826-8853

RETURNS: TPI has a No Return
Policy. Know up front, TPI will not accept a returned product for a cash
refund. No means No. If you are old enough to drive a big bad Motorcycle, you are old enough to be responsible for the products you
order. We will make every attempt
to work with you to identify the correct part but it is your
responsibility to know your bike. 615-826-8853

EXCHANGES:
In the event you simply screwed up and ordered the wrong part, TPI reserves the
right to decide if we will exchange the item. If it is a special item,
dropped shipped or because of a special issue, we may not exchange an
item. TPI will do everything we can to help you before and after your
purchase. Exchanges are limited to the same item. Exchanging a Windshield for an Axle Clip ain\’t gonna\’ happen. Returns require a return number.
So, if you have doubts about a part fitment, call before ordering so we
can help you. 615-826-8853

WARRANTY: Depending on the
item, the manufacturer may have their own warranty. Sometimes, TPI
offers the warranty. Each item is different. Have a question, call us
before you order. 615-826-8853

DEFECTS: Same as warranty.
If a product has a defect, TPI will get on the problem right away.
Defects do not happen often, but when they do, TPI gets as mad as you do
and we will fight aggressively to get it resolved for you. 615-826-8853

ALL THAT JAZZ: TPI
has been in the Motorcycle business since 1975. We have seen it all. We will
do everything we can to offer tech advice and help you. If you do
business with us, we will go the extra mile. On the other hand, it\’s not
our job to spend an hour on the phone trying to fix something you
purchased somewhere else…but we will. We look at other riders as friends. When a friend needs help, we will help. 615-826-8853

Thanks, bob@tpi